Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It

Ilias Danatzis, Jana Möller-Herm

Marketing : King's Business School

Freie Universität Berlin

Research output: Contribution to journal › Article › peer-review

11 Citations (Scopus)

1 results
- Title(descending)
- Award date

Winner, OFR Frontlines in Crisis Research Competition
Danatzis, I. (Recipient) & Möller, J. (Recipient), Feb 2021
Prize: Prize (including medals and awards)