Search results

• 2015

  Fit between customer orientation and perceived service climate: its impact on organizational identification and customer directed extra role behavior

  Auh, S., Menguc, B. & Wang, F., 26 May 2015, EMAC Leuven 2015. p. 86 1 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference paper › peer-review

  • Service Industries 100%
  • Customer-Orientation 100%
  • Extra-Role Behavior 100%
  • Perspective 33%
  • Employees 33%