Effectiveness of automated appointment reminders in Psychosis Community Services: A randomised controlled trial

Eugenia Kravariti; Christopher Reeve-Mates; Rafaela Da Gama Pires; Elias Tsakanikos; Daniel  Hayes; Siobhan Renshaw; Sarah McAllister; Vishal Bhavsar; Pam Patterson; Emily Daley; Jane Stewart; Megan  Pritchard; Hitesh Shetty; Rosalind Ramsay; Rocio Perez-Iglesias; Philip McGuire

doi:10.1192/bjo.2017.7

Effectiveness of automated appointment reminders in Psychosis Community Services: A randomised controlled trial

Eugenia Kravariti, Christopher Reeve-Mates, Rafaela Da Gama Pires, Elias Tsakanikos, Daniel Hayes, Siobhan Renshaw, Sarah McAllister, Vishal Bhavsar, Pam Patterson, Emily Daley, Jane Stewart, Megan Pritchard, Hitesh Shetty, Rosalind Ramsay, Rocio Perez-Iglesias, Philip McGuire

SLaM South London and Maudsley NHS Foundation Trust

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6 Citations (Scopus)

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Abstract

We report on the first open-label, parallel group randomised controlled trial of automated appointment reminders in a psychosis community service in the UK. Ninety-five patients were randomly allocated to receiving/not receiving automated messaging reminders 7 days and 1 day before appointments. All ‘Attended’ and ‘Missed’ appointment outcomes over 6 months were analysed using cluster regression analysis. Reminded appointments were significantly more frequently attended than non-reminded appointments (unadjusted odds ratio (OR) = 3.54, 95% CI 1.36–9.22, P = 0.01; adjusted OR = 2.95, 95% CI 1.05–8.85, P < 0.05). Automated messaging reminders can provide a robust strategy for promoting engagement with psychosis services.

Original language	English
Pages (from-to)	15-17
Number of pages	3
Journal	British Journal of Psychiatry Open
Volume	4
Issue number	1
Early online date	30 Jan 2018
DOIs	https://doi.org/10.1192/bjo.2017.7
Publication status	E-pub ahead of print - 30 Jan 2018

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10.1192/bjo.2017.7Licence: CC BY-ND

Effectiveness of automated appointment_KRAVARITI_Accepted14November2018_GOLD VoR (CC BY-NC-ND)Final published version, 259 KBLicence: CC BY-NC-ND

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Kravariti, E., Reeve-Mates, C., Da Gama Pires, R., Tsakanikos, E., Hayes, D., Renshaw, S., McAllister, S., Bhavsar, V., Patterson, P., Daley, E., Stewart, J., Pritchard, M., Shetty, H., Ramsay, R., Perez-Iglesias, R., & McGuire, P. (2018). Effectiveness of automated appointment reminders in Psychosis Community Services: A randomised controlled trial. British Journal of Psychiatry Open , 4(1), 15-17. Advance online publication. https://doi.org/10.1192/bjo.2017.7

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title = "Effectiveness of automated appointment reminders in Psychosis Community Services: A randomised controlled trial",

abstract = "We report on the first open-label, parallel group randomised controlled trial of automated appointment reminders in a psychosis community service in the UK. Ninety-five patients were randomly allocated to receiving/not receiving automated messaging reminders 7 days and 1 day before appointments. All {\textquoteleft}Attended{\textquoteright} and {\textquoteleft}Missed{\textquoteright} appointment outcomes over 6 months were analysed using cluster regression analysis. Reminded appointments were significantly more frequently attended than non-reminded appointments (unadjusted odds ratio (OR) = 3.54, 95% CI 1.36–9.22, P = 0.01; adjusted OR = 2.95, 95% CI 1.05–8.85, P < 0.05). Automated messaging reminders can provide a robust strategy for promoting engagement with psychosis services. ",

author = "Eugenia Kravariti and Christopher Reeve-Mates and {Da Gama Pires}, Rafaela and Elias Tsakanikos and Daniel Hayes and Siobhan Renshaw and Sarah McAllister and Vishal Bhavsar and Pam Patterson and Emily Daley and Jane Stewart and Megan Pritchard and Hitesh Shetty and Rosalind Ramsay and Rocio Perez-Iglesias and Philip McGuire",

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Kravariti, E, Reeve-Mates, C, Da Gama Pires, R, Tsakanikos, E, Hayes, D, Renshaw, S, McAllister, S , Bhavsar, V, Patterson, P, Daley, E, Stewart, J, Pritchard, M, Shetty, H, Ramsay, R, Perez-Iglesias, R & McGuire, P 2018, 'Effectiveness of automated appointment reminders in Psychosis Community Services: A randomised controlled trial', British Journal of Psychiatry Open , vol. 4, no. 1, pp. 15-17. https://doi.org/10.1192/bjo.2017.7

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T1 - Effectiveness of automated appointment reminders in Psychosis Community Services

T2 - A randomised controlled trial

AU - Kravariti, Eugenia

AU - Reeve-Mates, Christopher

AU - Da Gama Pires, Rafaela

AU - Tsakanikos, Elias

AU - Hayes, Daniel

AU - Renshaw, Siobhan

AU - McAllister, Sarah

AU - Bhavsar, Vishal

AU - Patterson, Pam

AU - Daley, Emily

AU - Stewart, Jane

AU - Pritchard, Megan

AU - Shetty, Hitesh

AU - Ramsay, Rosalind

AU - Perez-Iglesias, Rocio

AU - McGuire, Philip

PY - 2018/1/30

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AB - We report on the first open-label, parallel group randomised controlled trial of automated appointment reminders in a psychosis community service in the UK. Ninety-five patients were randomly allocated to receiving/not receiving automated messaging reminders 7 days and 1 day before appointments. All ‘Attended’ and ‘Missed’ appointment outcomes over 6 months were analysed using cluster regression analysis. Reminded appointments were significantly more frequently attended than non-reminded appointments (unadjusted odds ratio (OR) = 3.54, 95% CI 1.36–9.22, P = 0.01; adjusted OR = 2.95, 95% CI 1.05–8.85, P < 0.05). Automated messaging reminders can provide a robust strategy for promoting engagement with psychosis services.

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DO - 10.1192/bjo.2017.7

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JO - British Journal of Psychiatry Open

JF - British Journal of Psychiatry Open

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Effectiveness of automated appointment reminders in Psychosis Community Services: A randomised controlled trial

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