Situating child contact centres as Complex Adaptive Systems: implications for research design and public management

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review

Original languageEnglish
Title of host publication XVII Conference of the International Research Society for Public Management (IRSPM)
Place of PublicationPrague
Publication statusPublished - 2013

Keywords

  • complexity theory
  • complex adaptive systems
  • public management
  • voluntary sector

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