@article{772afa901e464156a41d4e77879501c4,
title = "What do people appreciate in physicians' communication?: An international study with focus groups using videotaped medical consultations",
abstract = "The literature shows that the quality of communication is usually determined from a professional perspective. Patients or lay people are seldom involved in the development of quality indicators or communication.",
author = "Mazzi, {Maria A} and Michela Rimondini and Myriam Deveugele and Christa Zimmermann and Francesca Moretti and {van Vliet}, Liesbeth and Giuseppe Deledda and Ian Fletcher and Jozien Bensing",
note = "{\textcopyright} 2013 John Wiley & Sons Ltd.",
year = "2013",
month = jun,
day = "25",
doi = "10.1111/hex.12097",
language = "English",
journal = "Health expectations : an international journal of public participation in health care and health policy",
issn = "1369-7625",
publisher = "Wiley-Blackwell",
}