Research output per year
Research output per year
Personal profile
Research interests
HRM and call centres; employee turnover; new forms of work-organisation; individualisation in employment relations.
Research interests (short)
Employee turnover; call centres and interactive service work; new forms of work-organisation.
Biographical details
Stephen Deery is Professor of Human Resource Management. His principal research activities lie in the areas of call centres, organisational performance, employee turnover and absenteeism. He is also involved in the study of the psychological contract and employee stress as well as harassment and bullying.
He is a member of the Global Call Centre Research Programme which is comparing call centres in North America, Europe and Asia and has conducted comparative call centre studies across Australia, the UK and the USA.
Professor Deery is Editor-in-Chief of Human Relations and is on the International Advisory Board of the British Journal of Industrial Relations and the Journal of Industrial Relations.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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Research output
- 2 Article
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Can Dirty Work be Satisfying? A Mixed Method Study of Workers Doing Dirty Jobs
Deery, S., Kolar, D. & Walsh, J., Aug 2019, In: Work, Employment and Society. 33, 4, p. 631-647 17 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile45 Citations (Scopus)769 Downloads (Pure) -
Workplace aggression: the effects of harassment on job burnout and turnover intentions
Deery, S., Walsh, J. & Guest, D., Dec 2011, In: Work, Employment and Society. 25, 4, p. 742 - 759 18 p.Research output: Contribution to journal › Article › peer-review
103 Citations (Scopus)