TY - JOUR
T1 - Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies
AU - Batt, Rosemary
AU - Nohara, Hiroatsu
AU - Kwon, Hyunji
PY - 2010/6
Y1 - 2010/6
N2 - Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark.
AB - Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark.
U2 - 10.1111/j.1467-8543.2010.00789.x
DO - 10.1111/j.1467-8543.2010.00789.x
M3 - Article
VL - 48
SP - 400
EP - 435
JO - British Journal of Industrial Relations
JF - British Journal of Industrial Relations
IS - 2
ER -