Abstract
Taking a relational perspective on the employment relationship, we examined processes (mediation and moderation) linking high-performance human resource practices and productivity and turnover, two indicators of organizational performance. Multilevel analysis of data from hotels in the People's Republic of China revealed that service-oriented organizational citizenship behavior (OCB) partially mediated the relationships between high-performance human resource practices and both performance indicators. Unemployment rate moderated the service-oriented OCB-turnover relationship, and business strategy (service quality) moderated the service-oriented OCB-productivity relationship.
| Original language | English |
|---|---|
| Pages (from-to) | 558-577 |
| Number of pages | 20 |
| Journal | ACADEMY OF MANAGEMENT JOURNAL |
| Volume | 50 |
| Issue number | 3 |
| Publication status | Published - Jun 2007 |
